Our consulting division is renowned for its expertise in Nework, Telephony, CTI, IVR and call
centers. Through our wide range of business and technical knowledge we have provided our clients with advanced telephony solutions designed to address their business needs.
Interactive Voice Response (IVR)
IVR is a computer telephony technology solution through which the user can access the information from a remote place using a telephone. By applying this technology the user can actually access the information by dialing a particular number, the call gets automatically picked up by the system and performs operations according to the user input.
Benefits of Interactive Voice Response solution:
- Increased customer satisfaction levels.
- Reduced labor costs.
- Help in revenue production.
- Increased employee satisfaction.
We offer customized IVR solutions. This solution will automate your front office
and provide information on the telephone on a 24/7 base.
With ITeXPRESSION, you have a complete system fully supported by one trusted source. We will provide all the expert implementation, user training and system maintenance required by you. A Consultant with extensive IVR experience will work closely with you to develop customized IVR solutions:
- Site survey planning.
- Custom specifications.
- Application development and system testing.
- Complete system installation.
- Maintenance.
Computer Telephony Integration (CTI)
Our expertise in the implementation of numerous contact center components, including but not limited to Telephony PBX, IVR applications, client/server applications, mainframe integration, Intranet/Internet, call monitoring, and inbound/outbound modules. Our expertise includes java, Visual Basic, C/C++, ActiveX, and FTP. Telephony technology knowledge includes Predictive Dialers, Auto-Dialers, Telephone and ACD systems, ISDN as well as IVR and CTI, Genesys and Opus software ( inbound,outbound , speech recognition, fax processing, and text-to-speech).
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